Frequently Asked Questions (FAQs)

1. What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, and American Express, as well as payments through PayPal.

2. How long will it take to receive my order?
Orders are typically processed within 1-2 business days and delivered within 3-10 business days, depending on your location.

3. Can I return a product if I change my mind?
Yes, you can return products within 14 days of receipt. Items must be in their original, unused condition and packaging. Please refer to our Return and Refund Policy for more details.

4. Do you offer free delivery?
Yes, we offer free delivery on all orders within most of the UK mainland. Some extended areas may incur a delivery surcharge.

5. How do I track my order?
Once your order is dispatched, you will receive an email with a tracking number and instructions on how to track your delivery.

6. What should I do if I receive a damaged or defective product?
Please contact us within 24 hours of delivery, providing a description and images of the damage or defect. We will arrange for a replacement or refund in accordance with our policy.

7. How can I contact customer service?
You can reach our customer service team via email at info@silvionix.co.uk or through our contact page on the website.

8. Are my personal details safe when shopping on your website?
Yes, your personal information is securely managed in compliance with our Privacy Policy. We use encryption to protect your payment details during transactions.

9. Can I cancel or modify my order after it’s been placed?
If you need to cancel or modify your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but once the order is processed, changes may not be possible.

10. Do you ship internationally?
Currently, we only ship within the UK. Please check back for updates on international shipping.