Privacy policy

At Silvionix Ltd, we are committed to safeguarding your privacy and ensuring the security of your Personal Information. This Privacy Policy explains how we collect, use, and disclose your information when you visit or make a purchase on our website, www.silvionix.co.uk (the “Site”).

1. Collection of Personal Information

Device Information
When you visit the Site, we automatically collect information about your device, including:

  • Web browser version
  • IP address
  • Time zone
  • Cookie data
  • Pages viewed, search terms, and interactions on the Site

Purpose: This information is used to ensure the Site loads correctly, analyze Site usage, and improve user experience.

Source: Collected through cookies, log files, web beacons, tags, and pixels.

Disclosure: Shared with service providers like Shopify, suppliers, and delivery partners for business purposes.

Order Information
We collect detailed information when you make a purchase, such as:

  • Name
  • Billing and shipping addresses
  • Payment details (including credit card numbers)
  • Email address and phone number

Purpose: This data is essential for processing payments, fulfilling orders, and providing customer service, including order confirmations and fraud prevention.

Source: Collected directly from you.

Disclosure: Shared with Shopify, our suppliers, and delivery partners to fulfill contractual obligations.

Customer Support Information
When you contact us for support, we collect:

  • Your name and contact details
  • Order information

Purpose: To assist you efficiently with any inquiries or issues.

Source: Collected directly from you.

Disclosure: Shared with relevant service providers and partners as needed.

2. Minors

Our Site is intended for use by individuals aged 18 and over. We do not knowingly collect Personal Information from children under 18. If you believe that a minor has provided us with Personal Information, please contact us to have it removed.

3. Sharing Personal Information

We share your Personal Information with third-party service providers to enhance our services and comply with legal obligations. For example:

  • Shopify: Powers our online store. Learn more.
  • Legal Compliance: We may disclose information to comply with laws, regulations, or legal requests.

4. Behavioral Advertising

We use your Personal Information to deliver targeted advertisements and marketing communications that may be of interest to you. This includes:

  • Google Analytics: Helps us understand how you interact with the Site. Learn more.
  • Advertising Partners: We share data with advertising networks to present relevant ads based on your browsing history.

Opt-Out: You can opt out of targeted advertising via settings on platforms like Facebook and Google.

5. Use of Personal Information

We use your Personal Information to provide and improve our services, including:

  • Processing transactions and payments
  • Fulfilling orders and arranging deliveries
  • Communicating about new products, services, and offers

6. Lawful Basis

For residents of the European Economic Area (EEA), our processing of your Personal Information is based on the following lawful bases:

  • Consent
  • Contract Performance
  • Legal Obligations
  • Vital Interests
  • Public Interest
  • Legitimate Interests

7. Retention of Personal Information

We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, unless you request deletion. For more details on your right to erasure, please refer to the “Your Rights” section.

8. Automated Decision-Making

We do not engage in fully automated decision-making that has a significant or legal impact on you. Shopify uses limited automated decision-making to prevent fraud.

9. Your Rights (GDPR)

If you are a resident of the EEA, you have the right to:

  • Access your Personal Information
  • Request correction or deletion
  • Port your data to another service

Data Transfers: Your information may be processed in Ireland and transferred outside Europe, including to Canada and the United States. Learn more.

10. Cookies

We use cookies to enhance your browsing experience by remembering your preferences and tracking site usage. You can manage your cookie settings through your browser. Learn more about cookies.

11. Do Not Track

Currently, we do not alter our data collection practices in response to Do Not Track signals from browsers.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Please review this policy regularly.

13. Contact Us

If you have any questions about our privacy practices or would like to exercise your rights, please contact us at info@silvionix.co.uk.