Return Policy

At Silvionix, we are dedicated to ensuring that our customers are satisfied with their purchases. To facilitate a smooth return process, please review and adhere to the following policy:

1. Eligibility for Returns

We accept returns for products with manufacturing defects or damage sustained during transit. To initiate a return, please notify us within 24 hours of delivery, providing a clear description and images of the defect or damage. Returns must be approved by our Returns Team, and the defective items will be collected from the original delivery address.

2. Handmade Goods Policy

All our products are handcrafted, and natural variations in size, color, finish, and texture are to be expected. These characteristics are inherent to handmade items and are not considered defects. Please familiarize yourself with these aspects before making a purchase to avoid any misunderstandings.

3. Damages

Inspect your order immediately upon delivery. If you notice any damage, contact us within 24 hours to report the issue. We regret that we cannot process damage claims made after this period.

4. Refunds

Refunds are processed once the returned item has been inspected and approved. The refund will be issued to your original payment method. Please note that it may take some time for the refund to reflect in your account, depending on your bank or credit card company.

5. Change of Mind Returns

If you wish to return an item due to a change of mind, you may do so within 14 days of receipt. You will be responsible for all associated return costs. The item must be in its original, resalable condition, and packaged appropriately for return. Please ensure the product is unused and in the same condition as when received to qualify for a refund.

By placing an order on our website, you acknowledge and agree to the terms outlined in this Return and Refund Policy. We recommend thoroughly reviewing this policy, along with our full Terms & Conditions, to ensure a clear understanding of your rights and responsibilities. This will help us process your return claims efficiently and to your satisfaction. Should you have any questions or require assistance, please do not hesitate to contact our customer support team. We are here to help you with any concerns you may have.